As inexperienced as we were at running a business, there were some pre-requisites to starting this type of SME and luckily we had an engineer in our midst! Logan began his career with an engineering apprenticeship as a teenager in Suffolk so that was one box ticked. I had worked in pharmaceuticals for the previous 15 years in sales and as a commercial manager so I got the desk and computer. Everyone was a winner. We enrolled on some very useful courses (run back then by Business Link Norfolk - now sadly defunct), including basic accounting, marketing, social media and websites for start ups. I'm not up to date on what is available these days for people embarking on going into business but the ones we went to were run by experienced business people, were informative and best of all were free of charge.
We chose an accountant (which we have since changed) and I set about doing as much as I could to reduce their charges by learning how to do everything myself. In the beginning they furnished me with an Excel cashbook and I built some over-complicated Excel ledgers etc which sufficed in the early days. Now, with 2000+ transactions per annum, I make use of our brilliant accounts package Solar Accounts which was recommended to us by Richard Wilson of Rak Accountancy Solutions Ltd.
My next job was to build a website. With no experience. At all. What did I say about challenges?!